Free and Premium Leads

1. Are leads free?

2. How do I receive the customer's contact information after purchasing a premium lead?

3. How do I contact the customer?

4. How are premium leads priced?

5. How many different service professionals can purchase premium a lead?

Getting Leads

6. What types of leads will I be receiving from Fixr?

7. How do I receive lead notifications?

8. How do I receive lead notifications by SMS?

9. How do I stop lead notifications from areas I do not service?

10. How often do I get new leads from Fixr?

11. How can I get more leads?

Payment

12. How do I pay for premium leads?

13. Is my credit card information secure?

Refunds

14. What if a premium lead doesn't work out?

15. How does the 90-day refund guarantee work?

16. How long does it take for a refund to be processed?


Free and Premium Leads

1. Are leads free?

Fixr offers free and premium leads:

  • Free leads are the ones you get when a consumer contacts you directly from your listing.
  • Premium leads start at $2.99 and vary depending on the type of job.

2. How do I receive the customer's contact information after purchasing a premium lead?

You will receive an email with the customer's contact information.

3. How do I contact the customer?

You may contact the customer by phone or email.

Usually, customers may provide their preference in their request.

4. How are premium leads priced?

Leads are priced depending on the service type.

We are continuously improving our lead prices, and with all leads you benefit from our 90-day money-back guarantee.

Fixr's 90-day lead guarantee is especially useful in cases when you are not sure if the lead will work out financially. You can buy leads and then opt for instant refunds within 90 days, no questions asked.

5. How many different service professionals can purchase a premium lead?

Up to 3 different service professionals may purchase a lead. We are considering adding the option to make leads exclusive. Let us know if you'd be interested.

Getting Leads

6. What types of leads will I be receiving from Fixr?

Those that match your travel preferences and services offered.

You may edit your travel preferences and services offered in your dashboard:

Edit services offered and travel preferences from your dashboard

7. How do I receive lead notifications?

You will receive leads notifications by email, and optionally by text messages on your cellphone (SMS).

8. How do I receive lead notifications by SMS?

Go to your dashboard and Edit basic info:

Edit your cellphone to receive lead notifications

9. How do I stop lead notifications from areas I do not service?

Just edit your travel preferences and we'll only send you leads within your travel distance and cities that you provide service.

10. How often do I get new leads from Fixr?

It depends on the areas that you service and it also depends on the services that you offer.

11. How can I get more leads?

When accessing your profile in Fixr, you can manage the areas that you service and the you can check the sub-categories of the service that you offer to customers.

Payment

12. How do I pay for premium leads?

Enter credit or debit card information

Enter your card information to buy your first lead

You may also enter your card information with your smartphone.

13. Is my credit card information secure?

Fixr does not have access to your credit card number. We use a third party, Stripe trusted by thousands of companies to give you the highest security and convenience.

Refunds

14. What if the lead doesn't work out?

Fixr offers a 90-day refund guarantee: you get your money back.

15. How does the 90-day refund guarantee work?

You have 90 days from the time you purchased a lead to ask for you money back if, for whatever reason the lead does not work out.

To ask for a refund, just click the big fat orange button labelled "Refund":

You have 90 days to ask for a refund

Optionally, you may tell us why the lead did not work out. It is not necessary but we will appreciate it and it helps us improve Fixr.

16. How long does it take for a refund to be processed?

Refunds are performed instantly by Fixr. However it may take 5 days for your bank to process the refund (with some banks this can take up to a week).

Refunds can appear in a few ways. They may appear as a separate, negative, line item on your statement, or the original charge may simply disappear.