About A hole in the Wall, Inc.
My name is Melanie Gauthier and I am a full service Interior Design company my services include Home Staging, Window Treatments, Home Renovations & Project Managing. I work with items your already own and tailor the design to your needs creating function and appeal.
My goal in my design career for the last 12 years had been to maintain the relationships I build for a lifetime. You will know cost before a project begins, timelines and deadlines are treated as priority one, and there's no surprise expense at the end of the project.
Contact today for more information!
I specialize in Residential and Commercial Interior Design. I provide a full scale interior design service including Space Planning, Color Schematics, Furnishings and Accessories, Window Treatments, Home & Office Renovations, and New Home Building Specifications.
I work with every brand that has a good reputation for quality products and design. I am always sourcing out new styles and new brands. I mentioned above that I was the International Authorized Dealer for Lexington Furniture Brands and Hunter Douglas. I was fully aware that price point is important not only to the client but also to the job itself so I would also need to carry products of similar style but one that also offered a better price point so I am always trying to find the perfect solution for the precise use and style for which a project calls.
Questions and Answers
Do you offer any service after finishing the work?
I fully guarantee my work so if something goes wrong I would be the first person to call so I can make it right.I repair and maintain products and items purchased through me so if something breaks we get a quote and fix it. I of course will work within my power to make sure the repairs are cost effective to my clients.My philosophy has always been I will keep my clients for life and I have achieved that. Only through follow up, excellent communication and an amazing look at a fair and justified price discussed up front. No unexpected charges at the end.
What do you recommend to know before hiring you?
It is important to have your ideas put together whether its pictures of spaces that are inspiring. It can be a challenge for clients to convey their ideas without pictures. It is although our job to have a good understanding of what your desired effect is and then present to you the finished look and for you to have a clear understanding. The more in depth you can be with your desired look is the better we can achieve it.It's also important to have a budget and a timeline in place. This needs to be doable, meaning you can't have unfair expectations of time of completion if you want everything customized. So, it's a give and take when we're working with some constraints.Style is important, you want to find someone that has a knack for the style you like. You wouldn't go go an ultra-contemporary designer for a warm traditional look. Sure it can be done but probably not the best fit.
How many projects do you average in a year?
It really depends on the scope and size of the project. I usually have small jobs running between larger jobs so the breakdown would be as such:Entire Homes from start to finish 8-10.Smaller Scale jobs with Color Selections and really just working with what a client has while supplementing with some basic pieces 10-12.
Interior Design has pretty much been in my blood. My Mother was a Designer and I grew up in her Fabric and Wallpaper Stores. I would get off the bus from school at 13 and work in her stores. Although she had educated Interior Designers working for her, clients would come in and request me. I knew the Resource Library like the back of my hand and they loved what I pulled together for them.I ended up running both of her furniture stores for her when an ASID Designer loved what I did to showcase the furniture and hired me to work for her. I then ended up buying my own furniture store and the rest is history.I ended up selling that store and opened a Full Service Interior Design firm in Costa Rica. We catered to international investors and furnished homes turnkey while providing high end United States based manufacturers. We were internationally the authorized dealer for Lexington Furniture Brands and Hunter Douglas.
What kind of questions do customers ask you?
Can we keep our own furniture and simply reupholster it?How long will it take to have custom Window Treatments done?When will you bill me?
What questions should a customer ask before hiring you?
A client should ask important questions such as what is the Designer's track record for delivering a project on time and on budget.Other questions go without saying such as fees and services offered up front before beginning a job. How long will the project take? How much should we expect to spend? Will the design concept flow throughout the entire project? What part should we play in the process?It's important also to know that you "click" with the Designer and that their communication with you throughout the project will be excellent and you know what to expect.
What types of jobs are the most common?
The jobs I see the most is Staging to sell a home or a Client who has moved from one home to another and the style and scale just doesn't work with their new home.I find we try to keep the pieces that mean the most to them or they have a larger financial investment in and we work from there.Also, Window Treatments and Customizing Accessories to put the final touches on their home and to pull it all together. It's really just bringing it all together to make the house feel more like a home.
What is important to know about your profession?
I know that clients are savvy to pricing and what they can do themselves so from a Designers perspective its our job to make sure there are no mistakes on our end. Making mistakes can be costly and aggravating. It is important to know that the world isn't perfect so when things do go wrong its who is in your corner to make them right and have the proper communication to make things right and seamless.
How can we save money hiring you?
I would recommend hiring a Designer for an initial consultation. During my initial consultation I will select colors for your home to pull the look you already have put in motion together. I also will work with pieces you already have and suggest pieces to balance the space.I usually will follow up with items suggested in order of priority so that if you are budget minded we can start slowly and get the biggest effect the fastest and move at the pace you and your budget are most comfortable.
What we may not know about you?
I try to keep my clients for life so as we get to know each other and work together you will get to know me pretty well. I have two beautiful daughters Tully & Cooper, they are 4 & 6. They have decorating in their blood and love to be involved in selecting things for our personal home and are pretty good at it.I like to interview clients just the same as they interview me because life is short and I love what I do and its important to me that I enjoy the process with each client as a person so I like to make sure our personality types are a fit as well. It just makes everything run smoothly.
What are you most proud of?
I staged a Mansion in Malibu, CA. It was a big effort for a start up business so budget was extremely important while placement of each piece was extremely important due to the scale of the home.The client was astounded that with such short notice I was able to complete the home on time and it turned out beautifully. Of course there were some hiccups along the way with some Vendors and she couldn't believe that I was able to overcome the challenges and make things happen for her Grand Opening.