Computer & Mac Repair in Great Neck, NY

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About Innovative Business Systems, Inc.

Computer Sales, Service and Repair. We've been in business serving Great Neck and the surrounding area since 1980. We sell most brands of computers and service all brands of computers. We service both PCs and Macs.

If you're looking for a fairly priced and competently done repair then look no further. We also service businesses including installation of networks and IP phone systems. Our custom built servers are designed for years of trouble-free performance using the latest state of the art components. We offer monthly service contracts as well as remote diagnosis and repair.

Contact today for more information!

Services

IT support for both business and personal computers. PC & Mac - over 30 years of experience! We service Nassau and Queens primarily with special support available to clients in Brooklyn, Bronx and Suffolk county.

Brands

We carry all brands including Dell, HP, Lenovo, Acer, Toshiba, Asus etc. However, We primarily recommend Dell as their machines seem to be the most problem free and they provide excellent warranty support.

All of our machines, because they are designed for business use, come with a 3 year manufacturers hardware warranty.

Questions and Answers

How many projects do you average in a year?

20-30 projects a year is our average. We like to get detailed specs before we begin to insure that the project is completed to the client's expectations.

What do you recommend to know before hiring you?

Make and model of your equipment, software versions and license numbers, description of the problem or issue.

What are you most proud of?

Installation of multiple Dell based servers with hardware RAID and redundant backup systems. We are proud to say that none of our clients have ever lost any data!

What questions should a customer ask before hiring you?

How long have you been in business? Are you a legitimate business? Do you have a Certificate of Authority?

What we may not know about you?

We offer remote support to nearly all of our customers and are able to respond within minutes to most problems.Clients under service contract are encouraged to call with any questions as often as they want. What is a small easily fixed problem today can result in a major headache for all if allowed to continue.

How can we save money hiring you?

Bringing your computer into the shop will always cost less than on-site service. A service contract will also save money in the long run.

What types of jobs are the most common?

Virus and malware removal is a daily task. As is keeping up with patches and the latest threats. Lastly, checking on backups is a critical job often overlooked by most users.

What kind of questions do customers ask you?

Something just popped up on my screen -- what should I do?The most common answers are to either press Decline, No or Yes!

Do you offer any service after finishing the work?

Telephone support on any work performed. We encourage clients to call with any questions on any work we have done. A satisfied client is one who comes back to us whenever they have an issue.

What is important to know about your profession?

That anyone can claim to be a computer professional. There are numerous people walking around claiming to be professionals and they operate out of an apartment and have no facilities to perform their services.

How did you get started?

Started with mainframes, then moved to micro computers -- yes they all existed before the PC. Started with PCs and Macs from the very beginning and have been working with them continuously.

Reviews

Innovative Business Systems, Inc.