I couldn't be more pleased. My freezer was freezing just fine but everything in the fridge area was too warm and spoiling. I called on Tue. and they were able to send Dennis the next day. I'm really pleased that they didn't try to gouge us. Dennis explained exactly what was wrong, made the repair and we're back in business with a cold fridge. Very reasonably priced. I'll absolutely be using them again in the future. ACME Viking appliance repair company will be my first call for any future appliance repair.

Den arrived within about a half hour of initial call. Spent a couple of hours, replaced a few parts, and fixed our Viking stove.
Explained what he was doing along the way. Very pleasant. Reasonably priced.

Would absolutely refer to family and friends.

Our Viking refrigerator was on the fritz and I called ACME Viking repair people after seeing that Sear's would take almost a week to get there. Technician came the afternoon I called and was extremely nice and professional. Resolved the issue in about an hour and came back on Friday to replace the damaged part. I love that he is tech savvy and does most business transactions on the IPAD. Overall, I am very happy I found them and will use them in the future for any other repair issues. Great guy and knows his work!

Instant response, same day appointment. Identified the problem over the phone, brought the repair parts, was in and out in 20 minutes. Professional, fast, friendly, cleaned up nicely (my Viking oven was a bit of a mess.)

Mark's great.

Brian did a great job identifying the problem and subsequently replacing the ice maker component of my Viking refrigerator. He was a pleasure to have in our home and we enjoyed his good nature even in light of our bad mood! He's smiling while answering all my questions. We weren't sure why this was happening right as it went out of warranty as it was working perfectly the whole time before. He told us that it does happen so we were confident in his fix. ACME Appliance Repair Services should truly be grateful to have this sort of staff!

My Viking oven has been fixed today! same day, I can cook now, I was 5 days without my favorite oven! Special thanks to technician Dan, lovely, smart guy and very experienced senior technician! Thank you thank you! Martha Deker, Pacific Palisades, CA

Living in a house with aging appliances, (kitchen straight out of the '50s, washer and dryer out of the '90s) you never know when things are going to break on you. Every time the microwave is used, comes a silent prayer that the chicken you're heating up isn't going to burst into flames or the whole microwave is going to combust.

That being said, your prayers can only last so long, and last weekend our washer decided it going to be the first of our many appliances to malfunction.

When I opened my washer after a load of laundry, everything was completely soaked in standing water. I'd never seen this happen before, so I immediacy called my landlord who suggested I call an appliance repair company.

I found Viking Preferred Service as most people do (on Google) and couldn't have been happier with the results. The guys were able to come over within 30 minutes and didn't charge a service fee since they did the repair.I couldn't believe they didn't charge a service fee!--Most other companies I saw at online charged a pretty ridiculous "travel time" fee in addition to the repair.

Being that I'm a woman who knows nothing about appliances, I've been taken advantage of before when it comes to repairs, but with Viking, I felt like I was given an honest answer about the problem and quoted reasonable price. (As it urns out there was a problem with the drive belt.)

The entire process was fast, easy, and stress free. Let's pray to the appliance gods that nothing else in my house breaks, but if it does, I know who I'm calling.

Excellent customer service from the first phone call to the service technician's visit. Great group of honest, hardworking people who understand the value of excellent customer service. The problem was fixed fast and didn't cost me a lot.

Mark is a great guy. Comes and does the job and doesn't charge you ridiculous pricing for the work. He makes jokes that are funny, is easy going and is patient with people like me who are not aware of 3/4ths of the machinery jargon he is proficient in. Best of all he fixes the dang problem so you don't have to buy a whole new of whatever is broken. One thing to note before booking: Quality service takes time! Mark doesn't leave until the job is done. If he is running late, do not worry, because you'll be getting the same 5-star treatment when he gets to you.

Excellent service! Friday afternoon at 1pm my Viking fridge started sounding like a jackhammer. Of course this happens right before the weekend. I looked up appliance repair services on Angie's List and called this one that had excellent ratings. I was highly doubtful, but asked if they had anything available that afternoon. She said they didn't but they could come tomorrow which was great! (No big hefty weekend charge either)!! The lady who answered the phone was very friendly and was kind enough to explain to me what the noise may have been, which enabled me to stop it until the repair man arrived the next day. Gerry was the repair man, and he arrived on time and was extremely friendly. He quickly diagnosed the problem and told me it would be $180 to repair, I said "Go for it". I thought that was a pretty good price even though I don't know much about refrigerators. I found Gerry to be very friendly, professional and efficient. I would absolutely use this company again, and would highly recommend them. Thanks ACME Service!!

We had a leaky Viking refrigerator and had a different repair man come out twice before and he couldn't find the source of the problem. I went on yelp to look for another repair company and found ACME Viking appliance repair. I called to make an appointment and had them out here literally a couple hours after. The repair man Gary looked like he knew exactly what he was doing and found the problem immediately. I was taken back because the last repair man was here TWICE and could not find the problem, this man came in and found it in less than 10 minutes. He is a refrigerator guru! He let us know how much the repair would cost, we accepted and then he went forward. It was fast, affordable and what a relief it was.
I can't tell you how nice it is to find a repair man that knows his stuff and that doesn't take a week in advance to schedule an appointment with. I will call them again for any of my future appliance repairs.

Absolute refrigerator doctors! My Viking freezer was super cold my fridge was warm. Mark came looked at it for a second knew exactly what was wrong. Changed the thermostat and things worked. A few days later started having same issue. He came back quickly and found the defrost timer not working and replaced it for free. A couple of months later my freezer had lots of ice and fridge not working, came out on short notice and knew exactly what was wrong. The freezer door was not shit right moister for in and blocked the path to fridge. Had bunch of awesome tools and fixed it back up in 10 min. He explains every part and shows you as well. Very knowledgeable, quick, responsive, guaranteed work. Great experience. I have their phone number saves as 'Mark Fridge Doctor' :)

Omg! These guys are pros. I called on a Monday afternoon, and got a service appointment for the following day,
no problem. Good news already! The technician that showed up was professional, quick, and competent. The ice maker was broken on the Viking fridge,
he anticipated what the problem was going to be and had the part with him already. He was very polite and explained what was wrong, what he fixed
and that we should have ice in a few short hours. We do! I'd say five stars all around! Thank you!
Truly a pleasure to work with. I wish all our experiences with repair folks could be this awesome!

Called at 1pm, the repairman was able to come by 3. Showed up on time! Provided an estimate for work, did it quickly, and it cost just what was estimated! This is the kind of service we dream about getting for anything! They are my go to people for Viking appliances now, because they EARNED it! Thanks to technician Den too!

Mark and his colleague where incredibly helpful, straightforward, and fair. They were able to book the appointment on the same day and came over to look at all of our appliances
(Viking oven/stove, Viking dishwasher) in one trip. They were able to fix some with repairs and others with free common sense solutions and suggestions, while also helping
us understand how our appliances work and what can go wrong over time or with misuse. They also gave us troubleshooting tips and a heads up on parts that may be on their last legs, but didn't need to be fixed.
This is what you are looking for in appliance repair.

No surprise they receive almost all 5 star review, and I disagree completely with the reviews that dinged them for customer service. Both the people on the phone and the technicians were enjoyable, prompt,
and thorough. I did not use their online form, so no opinion there.

Thanks to Mark!

Mark arrived on time (actually he called ahead and asked if it was ok to come a little early). When he arrived he diagnosed the problem (broken overload relay) and fixed it right there and then. All set in about an hour. He also adjusted the top freezer door when I mentioned that it didn't shut properly. Great service and a really pleasant chap. He followed up with a phone call a few hours after he left to make sure the Viking freezer was getting nice and cold which gave me the opportunity for a quick follow up question that I didn't think of when he was making the repair. Hands down the best service call experience I've ever had.

The bottom line: if you live in or around Brentwood and like to support local businesses, Mark is your Viking appliance repair guy. If you don't really care that much about using local businesses but do care about great service at a reasonable cost, same answer -- call Mark

Paul saved our Thanksgiving. Our Viking range was having issues that made cooking our bird a dicey issue. A while back we paid another company to come out and diagnose the problem. The solution would have cost around 500-600 dollars. It just felt wrong. And we were out a hundred dollars, to boot!

I called ACME Viking Appliance repair and tech Den came out the same day! Prompt, informative, he took care of everything -- and at a much reduced price than the other company. I feel really grateful to have found him.

The best part? Our oven is working better than it has in years. Perfect Thanksgiving. Thank you, Den!

Honestly the best repair service I have ever used, hands down. I will continue to use them forever! Paul came out to the house the same day. He analyzed the problem with our 5+ year old Viking oven. He had the part in his van and fixed the heating element in less than half an hour. The amount was reasonable. Den was very personable, professional, and efficient. I'd be delighted to hire him for a future repair need.

Den came by the house and had everything fixed in no time. Both Viking refrigerator and dishwasher. He was really courteous and walked me through all of the issues and what he was fixing. I hate it when someone comes to fix something and doesn't tell you what they are fixing and how much it will cost, Den was the exact opposite. He walked me through the why's of everything and how much it would be. He was really really friendly and I would give them my highest recommendation! Thank you!

I submitted a request for a quote to repair my Viking stove (spark module died) on their website late on a Sunday night. I actually reached out to a few different companies via their respective websites, but this one was the only one to respond. They responded quickly -- calling me back first thing Monday morning.

They sent a gentleman named Den who was punctual, very friendly, and worked quickly. He actually arrived about 15 minutes early and didn't have any issues finding the place. Moreover, he was ready and willing to offer general advice about some other appliances I own. Great experience. I would recommend ACME VIKING Appliance Repair to anyone needing appliance repair in the LA area.

Quality service at affordable prices, AND they make you feel like you've known them for years. I wouldn't trust my repairs to anyone else! Even though they had to order a part, I didn't feel like the wait for it to be shipped was that long, due to their great customer service and communication.

Our refrigerator broke down on a Saturday. We called over 15 listings and ACME VIKING Appliance Service was the only one who could respond the same day! Mark, the owner, even came out himself in order to ensure timely service. Service was fast and affordable and we will definitely recommend ACME VIKING Appliance Service to our friends and use the service again. Thank you guys!

Service was great, the tech had the part on his truck and fixed my Viking refrigerator within an hour, he even cleaned up after himself

Thanks for my Viking refrigerator repair – Quality work! These guys accommodated my schedule , came in for an appointment at time convenient for me: on Sunday morning. Very qualified repair technicians, knew my fridge brand very well, diagnosed and fixed the problem fast . Nice people too!

Dan at ACME appliance repair came out and fixed my Viking stove for an incredibly fair price. Turns out it just wasn't getting the proper power supply, he worked some repair-man magic, and minutes later I was back in business! 5 stars!

Mark arrived 40 minutes early! He examined my 20 year old refrigerator, cleaned it underneath then explained how he had to let the condenser cool down to continue the diagnostic. Within the service hour he was able to get my fridge running again, educated me and my husband about the settings, how this "old fridge" is easier to repair, and what to expect over the next 48 hours. It's still running great after a huge scare of loss of food and possible big investment in a new fridge. Great work, honest guy, call him.

ACME damaged my Viking oven and made it worse.